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Fast Help Service

Please Choose Your Question Type:

Question Before Purchase
  • About Next Necklace

    • Where is your company located?

      Our main office is in Room A310 Tsinghua Science park No.2 Sci-Tech Road Hi-tech Industrial Development Zone, Xi 'an, Shaanxi, China.

    • Do you have any retail locations?

      No. Next Necklace is strictly an online retailer. In order to eliminate the extra costs associated with physical storefronts (rent, insurance, staff), we currently only have an online store.

  • About Shipment

    • What Are Next Necklace Shipping Options?

      We provide a convenient range of secure local and international shipping options. To upgrade your shipping method, please contact our Customer Care Team.

      Our most popular shipping methods in USA include:

      1. Standard- FREE

      2. Express - Super fast shipping

      Please note that time frames are stated in business days and do not include weekends.

    • Does Next Necklace Ship Worldwide?

      Yes! We ship to most countries all over the world. Please note that the shipping time frame may vary according to the destination you would like your order shipped to.

    • How much does shipping cost?

      For your convenience, we ship worldwide and offer standard shipping for most places: Standard Shipping (10-20 Business Days): FREE; Expedited Shipping(4-6 Business Days): $19.95. You can choose the shipping method during checkout.

    • When will I receive my tracking number?

      You will receive a shipment confirmation email and tracking number within 24-48 hours of your order being shipped.

    • Can you provide the Overnight shipping service?

      Sorry for that, we did not have the overnight service. The fastest delivery time is 3 days.

    • What if my order delivery was delayed?

      We definitely will deliver your order in time under normal circumstances. While, shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.

    • Can I use Po.box as the shipping address? Or billing address?

      You can use Standard Shipping for PO.box(including FPO or APO) address. We don't accept PO.box(including FPO or APO) address for Expedited (DHL/Fedex) can't delivery, we only accept the physical address as shipping address. However, you can use PO.box as billing address.

  • About Payment

    • What payment method do you accept?

      We accept Visa, American Express, Mastercard, Discover, Visa/Debit or Paypal. If you wish to pay with multiple credit cards, please contact our customer [email protected] where our team can assist you further. We do not accept cash, cheques, installments, nor Cash On Delivery payments.

    • Why is my card declined?

      Sometimes when your card is expired, insufficient balance, or poor credit (maybe have a record of Chargeback or others) will lead to card declined when paying. So we suggest customers don't take a dispute for no reason, your personal credit record will be affected, and your next shopping will be declined. When you are declined, you can call your bank for the problem. Or you can try another card. If still any problems, please send email to us: [email protected]

    • Is it safe to use my credit card on your website?

      Yes! We understand that the safety of your personal information is extremely important to you. When you make a purchase from us online, your card information is protected by one of the most widely used and trusted security systems on the Internet. Card transactions are encrypted with a 256-bit SSL certificate, and our website is scanned and tested daily for malware/viruses.

    • How do I use my coupon code?

      If you have a coupon code, please make sure to type it in and click the “APPLY” button on the Shopping Bag/Checkout Page. You must apply for the promotion before checking out.

    • How do I change the currency?

      At the top of our website you will see a currency widget where you can change the currency to one of the following: USD,CAD,EUR,GBP,AUD,NZD

    • Can I use more than one code for an order?

      One coupon code can only be applied to an order at a time. If you have more than one coupon code you may use those on your next purchase.

    • Will I have to pay customs duties, taxes or other fees?

      You will not be charged any consumption tax. However, you may need to pay the customs duties by yourself if happened.

    • Is my personal information kept private?

      We are totally committed to protecting your privacy. We will not disclose information about our customers or visitors to third parties except where it is part of providing a service to you - e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so. For more information, please read our Privacy Policy in full.

  • About Product

    • Are the stones real diamonds?

      Most of our rings are made of 925 sterling silver and the stones are finest lab created sapphire. With color, clarity and excellent cut to match natural diamond standards, our fine quality lab created sapphire provides the perfect level of brilliance, scintillation and fire — just like a natural diamond. You won't be disappointed.

    • Is Your Jewelry Nickel Free?

      All our products are 100% nickel-free.

    • What materials are your products made from?

      Most of our products are made of 100% 925 sterling silver. Silver is a precious metal, like gold and platinum. Next Necklace uses a premium anti-tarnish sterling silver for all silver products. Sterling silver jewelry is stamped with 925 to indicate the metal type.

    • Will this jewelry turn my skin green?

      No, our jewelry won't turn your skin green. Jewelry that turns your finger green is made of copper; our rings are made of 925 sterling silver.

Question After Purchase
  • About Order

    • Where is my order? Can I have a tracking number?

      Generally, we will ship out your order within 4-10 business days. Once the parcel has been shipped, we will post the tracking number on the website and to your email. You can check the status. If not, you can send us an Email. We will help you.

    • What should I do if I didn’t receive an order confirmation email?

      If you have not received a confirmation email about your order, you may have written your email incorrectly when you purchased or the email might be in your spam folder. Please feel free to contact us if you need help.

    • Why is the shipment status of my order showing an abnormality or pending?

      If it shows abnormality or pending in a short time, that maybe a normal transport state. If it lasts a long time( over 3-5 days), you can call the USPS/DHL/FedEx to ask about what is going on about it. Or you can send us the Email to [email protected], we will help you out.

    • When can I receive my order?

      Delivery Time= Processing Time + Shipping Time. The estimated processing time is listed on the product page, some popular styles can be shipped out in 1-3 working days, while engraved or custom orders may take up to 10-15 working days. Shipping time depends on the shipping method you selected. Free shipping usually takes about 10-20 working days, Express shipping usually takes about 4-6 working days.

    • Can I change or cancel my order?

      Yes! If you want to cancel or change your order, please send email to [email protected] first.

    • If I'm not at home, Can I have a delivery service without signature?

      Yes, you can. You can leave a note in your order, or call USPS/DHL/FedEx to apply for the service.

    • Can I change the address?

      If your order is still not shipped, we can change the address for you. If it is shipped, you may have to pay an extra fee for it. If you contact the courier privately to change the delivery address, then we have the right to charge you additional fees. So if you need to change the address, please contact us first.

  • About Return / Refund

    • I made a mistake to place the wrong order/do not like my jewelry, can I return it?

      Yes, you can, but you need to contact us via email first after you receive the parcel. It was returned for personal reasons due to your wrong order/your dislike for it. So we will remove $10 from your refund as a loss of freight and handling fee, please kindly understand that.

    • Can I get a full refund?

      If the returning is due to our problems (Such as: Incorrect products, Quality problem of products), after confirmed, we will provide a full refund for you, but you need to contact us about the defective items via email within 2 days. If not reported, we will not issue credit. So if you believe you have received an incorrect item, please kindly contact us within 2 days after receiving your package.

    • If I refuse to accept the package, can I get a full refund?

      We do not accept the refusal to return without any reason. If you refuse to sign the parcel lead to the return, you will need to pay for the return shipping and the shipping fee we paid the first time. Any expenses incurred during the return of the parcel will also be deducted from your payment. So we suggest customers if have any problems (Such as: place the wrong order/ want to cancel /want to exchange, please feel free to contact us within 24 hours via email before shipping, so that we can help you solve it out timely.

    • How soon will I receive my refund for the return?

      Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, the refund will be provided to the original method of payment within 3-5 business days.

    • Do I need to pay for the return shipping?

      Please note that original shipping fees will be removed from refund and return shipping costs are the customer's responsibility, if the returning is due to the buyer's problem. We do not provide return shipping labels. The return fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address.

Still Need Help? Contact Us HERE

Helpful Hint: The Fast Help Service covers the most common customer questions, and it will help you find a better solution. Generally, we will reply to your email within 12 hours.